Reference

Terms That Govern Your Account on Bit Visa

These terms set out the rules for accessing and using Bit Visa where permitted under your local law and eligible region. Read them carefully before creating an account or making any payment through bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket payments coveredSubject to eligible regions
Bit Visa Terms That Govern Your Account on Bit Visa
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. Have your registered account details ready when you contact us.

Live Chat Open the chat window from your account dashboard. Available during standard support hours for account and terms queries.
Email Support Send your query to our support address listed in your account settings. We aim to respond within one business day.
Help Centre Browse the help section for answers on account rules, payment conditions, and eligibility requirements before raising a ticket.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

We take account security and data handling seriously. Here is how we manage the key areas covered by these terms.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of held data via support.

Cookie Use

We use session and functional cookies to keep your account logged in and to remember your payment method preference between visits on mobile and desktop.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including anyone claiming to be Bit Visa support.

Requesting Changes

To update your registered details or request account closure, contact support with proof of identity. Changes to payment wallet details require additional verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to any person who registers an account and accesses Bit Visa from a region where the service is permitted under local law. Eligibility depends on your jurisdiction.

No. Access depends on whether the service is lawful in your location. It is your responsibility to check local law before registering or funding your account via bKash, Nagad, or Rocket.

We will post the updated terms on this page. Continuing to use your account after the update is posted means you accept the revised conditions. Check this page periodically.

Contact our support team through live chat or email with your registered account details. We will provide a summary of the data we hold within the timeframe required by applicable law.

Stop using your account and contact support to discuss your concern or to request account closure. Continued use after reading the terms constitutes acceptance of all clauses.

The core terms are the same regardless of payment method. Each wallet has its own processing conditions, which are shown at the payment step inside your account before you confirm.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.