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Terms, Eligibility and Legal Conditions

This page sets out the legal conditions that apply when you access Bit Visa where permitted under your local law and eligible region.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount and eligibility rulesLive casino and slots
Bit Visa Terms, Eligibility and Legal Conditions
DATA AND SECURITY

How Bit Visa Handles Your Account Data

Data We Collect

We collect the wallet number you register — bKash, Nagad, or Rocket — your device type, session data, and transaction history. We do not collect payment credentials; those stay inside your wallet app.

Cookie and Session Use

Cookies keep your session active and remember your last lobby position. You can clear them at any time from your browser or mobile settings without losing your account data.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If you change your number, update it through account settings before your next bKash or Nagad transaction to avoid a verification hold.

Data Retention and Requests

Transaction records and account data are retained as required under applicable policy. To request a copy of your data or ask about deletion, contact support by email with your account wallet number.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

Live Chat Open the chat widget from any page in the lobby. For legal or account queries, select the Account and Policy option so your message reaches the right team.
Email Support Send detailed policy or eligibility questions to our support email. Include your registered wallet number — bKash, Nagad, or Rocket — so we can locate your account quickly.
Account Help Centre The Help Centre covers account verification steps, withdrawal holds, and policy FAQs. Access it from the account menu on mobile or desktop without logging out.

Legal Policy Questions Answered

Access depends on your local law and eligible region. You are responsible for confirming that online gaming is permitted where you are located before using the platform.

You must meet the legal age for online gaming in your jurisdiction. We do not set a single global age floor — local law in your region applies and you must comply with it.

Send an email to support with your registered mobile wallet number — bKash, Nagad, or Rocket. Include 'Data Request' in the subject line and we will process it under our retention policy.

A hold usually means a wallet mismatch or a region eligibility flag. Contact support via live chat or email with your account wallet number and a member of the team will confirm the specific reason.

We update these terms when required. The revised version is posted on this page with an updated date. Continued use of the platform after an update means you accept the new terms.

Contact support by email or live chat and request account closure. Any verified balance will be returned to your registered bKash, Nagad, or Rocket wallet after a standard verification step.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.